Last Updated: July 2026

​

At Ink & Ivy, every order is thoughtfully hand-curated and carefully packed with care. We want your stationery to arrive safely and make unboxing just as special as the products inside.

​

Shipping Policy

​

1. Order Processing

All orders are processed within 4-7 business days after your order has been placed.

During product launches, festive seasons or promotional sales, processing times may be slightly longer. If this happens, we'll keep you informed.

​

2. Shipping

We currently ship across India. Shipping charges (if applicable) will be calculated and displayed at checkout before payment.

Once your order has been dispatched, you'll receive a shipping confirmation along with tracking details via email or SMS.

​

3. Delivery Timeline

Estimated delivery times are 4-7 business days​

Delivery timelines are estimates and may vary depending on your location, courier partner or unforeseen circumstances.

​

4. Shipping Information

Please ensure that your shipping details are accurate before placing your order.

Ink & Ivy cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

​

5. Damaged or Lost Packages

If your package arrives visibly damaged, please take photographs and videos before opening it and contact us as soon as possible. An unboxing video and clear photographs of the product and packaging are required to process claims relating to damaged, defective or incorrect items. Requests submitted without this evidence may not be eligible for review

If your package is significantly delayed or appears to be lost in transit, please reach out to us. We'll work with our courier partners to investigate the issue and help resolve it as quickly as possible.

​

Returns & Refunds Policy

​

Because many of our products are hand-curated, made-to-order, or surprise-based, we are unable to accept returns simply because you did not prefer the products received. However, if something isn't right, we'll do our best to make it right.

​

1. Eligible Returns

We offer replacements or refunds if your product is defective or has damaged during transit due to poor packaging.​

To request a return or replacement, please contact us within 48 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photographs and videos of the product and packaging

Our team will review your request and work with you to resolve the issue as quickly as possible.

​

2. Non-Returnable Items

We do not accept returns or exchanges for:

• Curated Bundles, Mystery Bundles or Blind Date with a Book products due to personal preference.

• Products where the customer already owns or has previously read the selected mystery book.

• Minor variations in products, colours or packaging that result from the hand-curated nature of our bundles.

• Orders where the issue is reported beyond the specified timeframe.

​

3. Refunds

Where a refund is approved, it will be processed to the original payment method within 5–7 business days after approval.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

​

4. Exchanges

We currently offer exchanges only for products that arrive damaged due to poor packaging or are defective.

​

5. Contact Us

For any questions regarding shipping, returns or your order, please contact us at:

​

Ink & Ivy

Email: inkandivy.in@gmail.com

Website: www.inkandivy.in